The General Body Meeting of the Welfare Association started and as usual the heat was ‘ON’…. So many questions and fitting answers for all! The members were venting out their woes and the Management Committee was cleverly replying and getting off…. It appeared that ultimately, noise alone was ruling ….
At a particular instance, there was a question from a member on a totally personal issue in respect of one of the Services provided by the Association for the benefit of the members….
The President quickly answered, “For problems like this, the individual has to directly deal with the Service Provider and settle the issue. The Association has no role here as we never restricted a member from negotiating with the Service Provider. Further, we never forced the member to go to the same Vendor we provided. Anytime, if the service is not satisfactory, the member is free to go out and get his / her job done….And if a tiff comes up with the Service Provider, the member has to resolve it himself / herself. We will have no knowledge of the personal exchanges constantly taking place between the members and the Service Provider. We only provided a facility for the benefit of the members!”
A senior member intervened and said, “Sir! I have a strong reason to speak out at this point of time. You cannot say like this when once you represent an Association working on the lines of Democratic Principles and brought in the very Service Provider! Democracy is by the people, for the people and of the people….Here, the member has always a place to voice his / her grievance, however small, however meaningless it may be…. Please receive his / her problem as is, let it be answered in the time feasible for you without loosing sight on the spirit of the problem and let the solution be such that majority of the members feel that it is addressed in the right way without getting off from the Principles of Natural Justice. Unless you gear up yourself for accommodating all this in your Office set up, the final purpose of instilling faith of ruling in your members on the lines of democracy is never met. All this needs dedication and devotion in respect of your activities and instead of speaking with such a spirit, if you say openly that it is not the issue of the Association, such a loose talk straight away defeats the very spirit of the Democratic Approach!”